Streamline operations and improve operational efficiencies

Summary:

Streamline operations and improve operational efficiencies

Challenge:

The credit card division of the bank was aggressive in its marketing efforts, and frequently introduced new schemes. The client was facing pressures in adhering to the stiff turnaround time (four hours) specified by the bank. Owing to the aggressive marketing efforts of the bank, our client had to process multiple application forms using different business rules.

Solution:

Given the unpredictability in volumes, and the complexities in carrying out the process manually, the AppGuru team developed an automated delivery platform employing relevant imaging and workflow technologies to meet the client needs.

Some of the key features of the delivery platform include:

• Ability to recognize various types of forms
• Automation of the entire workflow
• In-built checking for key business rules based on the form type
• Automated task allocation
• Ability to incorporate 'four eye principle'
• Automated quality checks
• Exception handling and escalation
• Automated help features

Benefits:

• Adherence to rigid SLA on turnaround time (processing done in less than two hours against the agreed-upon four hour turnaround time)
• 30 - 40% decrease in processing cost
• Transactions processed at 99.5% accuracy levels
• New forms rolled out for production in less than 24 hours
• Comprehensive online MIS reporting

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