Ensuring customer self service

Summary:

Ensuring customer self service

Challenge:

The existing Risk Portrait system existed as five different applications on diverse platforms and databases making it difficult for the customer to track his claims.

Solution:

developed a new Risk Portrait solution based on Web Services which integrates the different applications to a unified environment and database. The key features of the new Risk Portrait solution are:

	It is web enabled with easy to use navigational menus, options and allows the customers to enjoy more touch points with the client leading to lower response times
	The customer can check the status of his property, claim processing, risk/ loss analysis data on his own and can also direct the client for special handling and other instructions regarding his sites

Benefits:

An agent can register and set up the property structure for a new customer in a few hours as compared to the 2-3 weeks required earlier

The customer can access the unified system through the web and manage his property the way he wants

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