Running the Infrastructure

AppGuru’s global network operation centers are the cornerstone of our service delivery architecture. These comprehensive range of remote infrastructure management services give our customers the ability to reduce costs and improve service levels. Customers can implement a complete remote service desk solution or simply start with remote monitoring for a portion of their network, a select site, or a group of servers. Additional remote infrastructure management services can easily be added as needs change.

AppGuru's remote infrastructure management solutions are based on a sophisticated architecture that is open and scalable and which enables the integration of vendor or customer-supplied tools – eliminating a task that stymies most companies. As a result, we provide clients with a consistent, consolidated management view of their environment.

By delivering remote infrastructure management services from India, we have helped many enterprises cut down their costs of infrastructure management and gain access to expert skills. Each monitoring console is proactively manages remote client environments, applications, databases, and servers.

Remote Monitoring

AppGuru provides automated, continuous, 24x7 availability and performance monitoring of the client’s environment. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Our clients have the option of choosing how problems are resolved and who is responsible for solving them.

Notification includes an escalation and tracking process as determined by the client. AppGuru collects and stores up to fifteen months of historical information to facilitate trend analysis and IT planning. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.

Related usecases

• Ensuring customer self service
• Delivering outstanding performance for a leading online marketplace
• Transforming claims processing

Related links

• Application Maintenance Outsourcing
• eBusiness Solutions
• Testing and Performance
• Remote Managed Services
• Remote Infrastructure Management

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