AppGuru's remote infrastructure management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected. Our remote infrastructure management solution will automatically carry out clients’ pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention.

AppGuru’s remote infrastructure management solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability.

Remote Operations - Remote operations service combines our remote infrastructure management capabilities with the power of service level management to deliver the quality of service your business demands – guaranteed! Our remote operations solution automates the process of IT infrastructure administration, including patch management.

Maintenance schedules - manage maintenance schedules and administrative tasks such as resource assignments and notification options, depending on the level of service desired. We can handle scheduling, notification, and other administrative tasks or self-manage those tasks via secure Customer Web Portal. Self-service scheduling saves time and allows organizations to easily manage notification and escalation schedules via the Web, 24x7.

Maintenance planning - remote infrastructure management solution enables organizations to add, move, or change IT components without disrupting service to users or requiring resources to work off-shift. Patni’s operations experts can analyze performance trends and proactively identify capacity requirements so that IT infrastructure keeps pace with business growth, helping our clients to meet the service demands of their organizations.
 
Remote Service Desk - remote service desk solution provides complete 24x7 help desk coverage – from call management to service request tracking to problem ticket management to change request management. Our remote service desk is a cost-effective alternative to in-house service desk applications.

During implementation, AppGuru works with clients to complete a series of templates and workflow definitions to establish fully functioning trouble ticketing and detailed service reporting enabling IT organizations to validate their service level agreements.

Service Knowledge Base - A searchable knowledge base expedites problem solving so that client issues are resolved faster and more efficiently. Service tickets are automatically generated for those events that have been pre-defined – up to and including automatic notifications by phone, email, or pager. A web interface also allows AppGuru and customers to enter and track trouble tickets and service requests from anyplace via the Internet while our service desk solution tracks all incidents until resolved. AppGuru providesr ound-the-clock remote service desk solutions and ensures that issues are addressed in a timely manner, no matter where they occur.
 
Customer Portal - Every remote infrastructure management solution provided by AppGuru includes a secure, customer-specific, Web-based management portal. Our remote infrastructure management services give our clients a transparent and clear view of the availability, utilization and performance of every IT component of the infrastructure. Clients can see how their infrastructure is performing 24x7 and get historical trend information or the latest performance snapshot at any time. In addition, a built-in scheduling area gives clients an immediate view of notification and escalation schedules for problem resolution.

Summary and Detailed reports - 80 different reports ranging from high-level executive summaries to end-user usage reports to technical views for IT managers. Point and click navigation simplifies online administration and viewing, making it easy for users to see the information relevant to them or their part of the infrastructure. More detailed information about specific events or objects is a simple mouse-click away. Customers have the freedom to choose what information they want, how much information they get, and what that information looks like. Reports can be presented in a graphical format, printed, emailed or exported to any other reporting tool you may use (e.g. Excel, Access).