AppGuru has a mature Application Maintenance Methodology for small to large projects with a time-tested process supported by Industry standard frameworks and assimilates the best practices from the industry.

Tool based approach - AppGuru uses a combination of standard and proprietary tools. In addition, we have developed a number of in-house tools for effective project management and execution.
 
Online dashboards - As part of A’ppGuru's Application Maintenance Outsourcing service offering, a web-based dashboard of detailed metrics, reflecting the status of different projects, as well as relationships is implemented. These Dashboards can be customized to meet individual Critical to Quality (CTQ) measurement needs of individual relationships.
 
Knowledge management - Our Application Maintenance Outsourcing service rests on the foundation of our knowledge repository. A Knowledge Management process and enterprise tools to provide access-using portals support the knowledge repository.
 
Early offshore leverage - AppGuru has a unique changeover strategy, which enables us to bring in the offshore leverage at a very early stage. We also rely on offshore support to keep the AppGuru onsite presence to a minimum.
 
Six Sigma techniques and methodology - This is used to bring in operational excellence and productivity improvements during the execution of projects.
 
Delivering year-on-year TCO reduction - Our Application Maintenance Outsourcing methodology allows the customer to actually see the benefits of the application improvement recommendations that are implemented. AppGuru will actually commit to a fix percentage of year on year TCO reduction. This percentage will largely depend on the mix of application and technologies.
 
Delivering on committed service levels - AppGuru takes pride in managing a majority of its large Application Maintenance Outsourcing engagements using SLAs, and on a Fixed-Price basis. We are successfully supporting mission critical application ‘follow-the sun’ approach without missing on SLAs.

Application Management Outsourcing Process

  • Visualize - Visualize application outsourcing roadmap by aligning with business drivers to maximize benefits of IT investment
  • Crystalize - Seek information; classify and analyze applications; Define a changeover plan
  • Changeover - Gather necessary and sufficient knowledge; Take charge
  • Execute - Keep applications up mand running; managing service levels
  • Excel - Increase application value by lowering cost of ownership and improving performance